Privacy Policy

The information collected depends on how Lyan POS is used.

Account and Business Information

We may collect information such as:

• Name
• Email address
• Phone number
• Business name
• Business contact information
• Shop or location information
• Account role and permissions
• Subscription and billing information
• Business settings and configuration

Product and Inventory Information

Businesses may enter or import information such as:

• Product names
• SKUs
• Barcodes
• Product images
• Pricing
• Costs
• Inventory quantities
• Locations
• Vendors
• Purchase orders
• Receiving records
• Replenishment settings

Sales and Transaction Information

Lyan POS may process information related to business transactions, including:

• Sales
• Line items
• Refunds
• Voids
• Discounts
• Payment method information
• Register activity
• Order and fulfillment information

Customer Information

Businesses using Lyan POS may store customer information such as:

• Customer name
• Email
• Phone number
• Account number
• Order history
• Purchase history
• Loyalty information
• Notes
• Business-account information
• House-account information

Employee and Workforce Information

Businesses may use Lyan POS to manage employee information such as:

• Employee name
• Role
• Permissions
• Work location
• Time-clock records
• Timesheets
• Schedules
• Pay rates
• Payroll-related calculations
• Paystubs and related workforce information where enabled

Device and Technical Information

When Lyan POS is used, technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Login activity
• Application activity
• Timestamps
• Error information
• Security events
• Audit information

Lyan POS uses information to provide and operate the services requested by businesses and their authorized users.

We may use information to:

• Operate the Lyan POS platform
• Process point-of-sale activity
• Manage products and inventory
• Manage purchasing and receiving
• Maintain customer accounts
• Manage employees and permissions
• Provide reporting and analytics
• Operate online storefronts
• Process subscriptions and billing
• Provide customer support
• Send operational notifications
• Detect fraud or unauthorized activity
• Protect accounts and business data
• Maintain audit and security records
• Troubleshoot technical issues
• Improve platform reliability and performance
• Comply with applicable legal obligations

Businesses retain ownership of the business information they enter, upload, import, or generate through their use of Lyan POS, subject to applicable law and the Lyan POS Terms of Service.

Lyan POS processes that information to provide the platform and related services.

We do not claim ownership of a merchant's:

• Product catalog
• Inventory records
• Sales records
• Customer records
• Vendor records
• Employee business records
• Uploaded product images
• Operational business data

Lyan POS does not sell personal information for money.

Information may be shared with service providers when necessary to operate the platform, such as providers supporting:

• Cloud hosting and storage
• Payment processing
• Email delivery
• Authentication
• Security
• Notifications
• Technical infrastructure
• Analytics and monitoring

Service providers should receive only the information reasonably necessary to perform their services.

Information may also be disclosed when required by law, legal process, court order, or to protect the security and legal rights of Lyan POS, its users, or others.

Subscription payments and certain merchant payment services may be processed by third-party payment providers.

Lyan POS may receive information such as:

• Payment status
• Invoice information
• Subscription status
• Transaction identifiers
• Billing dates
• Limited payment-method details such as card brand or last four digits where provided by the payment processor

Businesses may choose to publish selected products through a Lyan POS-powered online storefront.

The merchant controls which eligible products are made available online.

Storefront activity may include information such as:

• Products viewed
• Orders
• Customer contact information
• Fulfillment information
• Account activity

Lyan POS uses administrative, technical, and access-control measures intended to protect business and personal information.

Security measures may include:

• Tenant isolation
• Role-based access controls
• Server-side permission enforcement
• Password hashing
• Multi-step verification for sensitive actions
• Audit logging
• Destructive-action cooldowns
• Security notifications
• Account lockouts
• Recovery Vault protections
• Encryption provided by platform infrastructure during transmission and storage where applicable

Certain high-risk actions may require a separate Lyan POS Master Password and additional verification.

Master passwords are stored using one-way password hashing and are not stored in readable plaintext.

Sensitive actions may also require:

• Email verification
• One-time verification codes
• Security cooldowns
• Typed confirmation
• Owner-only authorization

Certain data selected for deletion may first be moved into a protected Recovery Vault rather than being immediately and irreversibly deleted.

Recovery Vault data:

• Is removed from normal operational access
• Is restricted from ordinary employees and administrators
• Is available only through authorized owner recovery procedures
• May be retained for a defined recovery period
• May later become eligible for permanent deletion

Information is retained for as long as reasonably necessary to:

• Provide the service
• Maintain business records
• Fulfill contractual obligations
• Resolve disputes
• Maintain security and audit records
• Comply with legal requirements

Retention periods may vary depending on the type of information.

Businesses may also have their own legal or regulatory obligations requiring them to retain certain records.

Authorized business owners may have tools to:

• Export business information
• Preview data before deletion
• Remove selected categories of information
• Archive information into the Recovery Vault
• Restore eligible archived information
• Request permanent deletion where supported

Lyan POS may use cookies or similar technologies for purposes such as:

• Authentication
• Session management
• Security
• Preferences
• Application functionality
• Performance measurement

Lyan POS may send communications related to:

• Account activity
• Security alerts
• Password resets
• Recovery Vault activity
• Deletion requests
• Subscription and billing activity
• Invoices
• Service changes
• Support
• Operational notifications

Marketing communications, if used, should provide appropriate opt-out controls where required.

Businesses may enter information about their customers, employees, vendors, and other contacts into Lyan POS.

The business is responsible for ensuring that it has an appropriate basis for collecting and using that information.

Lyan POS processes this information on behalf of the business as necessary to provide the requested services.

Lyan POS is designed for business use and is not intended as a consumer service directed to children.

Businesses using Lyan POS are responsible for complying with applicable requirements concerning information they collect from their own customers.

Depending on applicable law and the relationship between the individual, the business, and Lyan POS, individuals may have rights regarding their personal information.

Requests concerning information maintained by a merchant through Lyan POS may need to be directed first to that merchant because the merchant controls the business relationship and the information it entered into the platform.

Requests concerning a Lyan POS account may be directed to Lyan POS.

Lyan POS may update this Privacy Policy as the platform, business, or applicable requirements change.

When material changes are made, Lyan POS may provide notice through methods such as:

• The Lyan POS website
• The owner dashboard
• Email
• Account notifications

The policy should display its current effective date and version.

Questions about this Privacy Policy or Lyan POS privacy practices may be submitted through the official Lyan POS support or contact channels at lyanpos.com.